Activity

Customer Portal Unavailable

Started
Lasted 9min
Major outage

Affected components

  1. Customer Portal

Updates

RESOLVED

lasted 9min

A code issue leaked redis connections, so increasing our number of pods increased connection counts that reached the limit. We cleared the connections and released a fix to the leak.

RESOLVED

50min earlier

The Customer Portal is working normally again.

INVESTIGATING

9min earlier

The Customer Portal (my.installer.com) is not responding as expected. Customers may be unable to access their project information. Our team is investigating.