Installer.com status status pageInstaller.com status status page

Contact Support

Current and historical availability of the Installer.com platform.

  • Status
  • Activity
Apr – Jun 2026
June
22 Mon

Upgrade infrastructure

Completed
lasted 7min
16:27

Maintenance is complete.

08 Mon

Authentication Unavailable

Resolved
lasted 9min
22:55

The incident has been resolved

Affects Login & Authentication

Installer App Unavailable

Resolved
lasted 28min
23:04

The incident has been resolved

Affects Installer App
May
06 Wed

Installer App Unavailable

Resolved
lasted 13min
17:49

The incident has been resolved

Affects Installer App

API Service Disruption

Resolved
lasted 2min
17:37

The incident has been resolved

Affects API

Customer Portal Unavailable

Resolved
lasted 9min
12:35

The incident has been resolved

Affects Customer Portal

Installer App Unavailable

Resolved
lasted 13min
12:34

The incident has been resolved

Affects Installer App

API Service Disruption

Resolved
lasted 7min
12:26

The incident has been resolved

Affects API
04 Mon

False negatives due to sign-up UI change

Resolved
lasted 1d
15:40

A change in the signup page is incorrectly marking our automated tests as failing. The tests are being updated to fix the false negatives.

Affects Installer App

API Service Disruption

Resolved
lasted 1min
14:59

The incident has been resolved

Affects API

API Service Disruption

Resolved
lasted 49s
14:51

The incident has been resolved

Affects API
April
22 Wed

Installer App Unavailable

Resolved
lasted 34min
09:25

The incident has been resolved

Affects Installer App

Installer App Unavailable

Resolved
lasted 13min
08:34

The incident has been resolved

Affects Installer App
14 Tue

Installer App Unavailable

Resolved
lasted 2min
12:24

The incident has been resolved

Affects Installer App

Installer App Unavailable

Resolved
lasted 8min
09:45

The incident has been resolved

Affects Installer App
10 Fri

Authentication Unavailable

Resolved
lasted 13min
06:40

The incident has been resolved

Affects Login & Authentication

Installer App Unavailable

Resolved
lasted 12min
06:34

The incident has been resolved

Affects Installer App
09 Thu

Installer App Unavailable

Resolved
lasted 13min
13:04

The incident has been resolved

Affects Installer App

Resolving incorrect incident

Resolved
11:06

The installer app check was incorrectly marked as unavailable since around 20:00 last night after an unrelated change to the application caused our automated tests to incorrectly fail. The tests have now been updated and the previous incident caused by this test failure has been corrected.

Affects Installer App
08 Wed

Installer App Unavailable

Resolved
lasted 12min
12:50

The incident has been resolved

Affects Installer App

Customer Portal (OTP) Unavailable

Resolved
lasted 10min
12:44

The incident has been resolved

Affects Customer Portal
For help with your account, contact [email protected] or visit https://help.installer.com.
Privacy policy Terms of service
Powered by